Verification Code
1. Enter your phone number.
2. Tap "Get Code" and complete the CAPTCHA.
3. Enter the SMS code. (If you didn’t receive it, please wait 12 seconds and then tap "Get Code" again)
4. Tap "Register / Log in" to finish. (If you already have a password set, please switch to "Password Login" instead)

Password Login
1. Enter your phone number and password.
2. Complete the CAPTCHA verification.
3. Click the "Log in" button below to access your account.

1. On the login or withdrawal page, tap “Forgot Password?”
2. Enter your registered phone number.
3. Tap “Get Code” to receive an SMS verification code.
4. Enter the verification code.
5. Set a new password and re-enter it to confirm.
6. Tap “Save.”

1. Click "ME" in the lower right corner.
2. Select "Transactions."
3. On this page, you can view records of Deposit, Withdraw, games, and awards.
4. On this page you can select on the right the date you wish to view.

1. Click the "HOME" button on the main page.
2. Select "Deposit" on the home page.
3. Select the desired Amount and click on it.
4. Click the "Confirm" button.
5. Once your payment has been successfully processed by Gcash / Maya, the balance will be credited to your wallet. Enjoy the game!

Balance you purchase are typically added to your account instantly. Please be patient and refresh your account balance.

If the Balance haven't been added to your account after 5 minutes, it is usually due to technical issues or maintenance on the part of Gcash / Maya. Please contact us via email, providing your phone number, a screenshot of the successful payment receipt, and the payment order number. After Gcash / Maya have resolved their technical issues or completed their maintenance, we will inquire on your behalf regarding the payment you made to Gcash / Maya.

If your account balance is less than the minimum cash-out amount, you may not be able to initiate a redemption request. Please ensure your account balance meets the required cash-out threshold before proceeding.

1. Click the "ME" button on the main page.
2. Click the "Withdraw" button on the "ME" page.
3. Select the amount you want to withdraw.
4. Confirm the amount you want to withdraw, and then click the "Confirm" button.
5. Your withdraw request has been submitted and will be processed by Gcash / Maya instantly.

Most redemption requests are typically processed immediately by our payment partners ( Gcash / Maya)
The typical processing times are as follows:
Your withdraw is usually completed within 10 minutes.
However, the following factors might cause a delay in the redemption processing:
1. The withdraw needs to undergo a risk control review, which is typically completed within 30 minutes. Once approved, the redemption request will be immediately processed by our payment partners (Gcash / Maya). Please be patient and wait for confirmation.
2. Gcash / Maya is undergoing maintenance or experiencing technical issues. The redemption request will be processed by the payment partner (Gcash / Maya) immediately after the payment partner (Gcash / Maya) has resolved their technical issues or completed their maintenance. Please be patient and wait for processing.
If you haven't received the redeemed amount beyond the specified time frame mentioned above, it's usually due to technical issues or maintenance on the part of our payment partners ( Gcash / Maya). Please contact us via email, providing your phone number and payment order number. After our payment partners (Gcash / Maya) resolve their technical issues or complete their maintenance, we will inquire about the status of the funds you applied for redemption on your behalf with our payment partners.

If your redemption request shows a failed status after processing, it is typically due to the following reasons:

1. Your withdraw balance did not pass the risk control check. Please contact us via email, providing your phone number and payment order number for further assistance.
2. Your Gcash / Maya wallet exceeds the limit.
3. Our payment partners (Gcash / Maya) are unable to process your redemption request due to their technical or maintenance reasons. Please patiently wait for our payment partners (Gcash / Maya) to resolve the technical issues.
4. Due to Gcash / Maya internal factors, it is crucial to keep your Gcash / Maya account logged in after requesting a redemption and before the funds are received. Failure to do so may lead to the rejection of your redemption request by Gcash / Maya. If you have any questions regarding your failed redemption request, please contact us via email, providing your phone number and payment order number. We are more than happy to provide you with further assistance.

Don't worry. Please ensure that your phone signal or Wi-Fi network is stable. The game will resume from where it left off.
If the game is still stuck, please attempt to restart the app.

1. Open the game you want to view the help section or check the game record.
2. Click on the gear icon within the game screen.
3. Click on the exclamation mark to access the game rules.
4. Click on the book icon to view detailed game records.

I'm sorry to hear about the issue you're experiencing. If you encounter a loss of funds in the game, here are some suggestions:
Check your network connection: Ensure that your network connection is stable. Network interruptions can lead to a loss of connection with the game server, affecting the synchronization of game data.
Wait for some time: Sometimes, our game provider may automatically attempt to recover lost data. Please be patient and wait for some time to see if your game amount is automatically restored.
Review transaction records: Log in to your game account and review the transaction records or account history. You may find detailed information about the lost amount, including the game ID, transaction time, and amount.
Contact game customer support: If the waiting time is too long or you don't see an automatic refund, we recommend contacting our customer support team immediately. Provide detailed information about your account and the lost amount, including the game ID, transaction time, and amount. This will help our customer support team liaise with the game provider on your behalf to resolve the issue.